RETURNS & REFUNDS

We want you to feel confident when shopping with MEIDU.

If you have an issue with your order, our customer care team is here to help.

BEFORE REQUESTING A RETURN

Please contact our customer care team before sending any item back.

Include your order number and a clear description of the issue.

ELIGIBILITY

Return eligibility depends on the condition of the product and the applicable consumer and return rules.

For hygiene and safety reasons, certain opened or used personal-care products may not be eligible for return where permitted by applicable law.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging when applicable

We'll review your request and help determine the appropriate solution.

REFUNDS

If your return is approved, the applicable refund will be processed according to our return policy and applicable law.

Refund processing times may vary depending on your payment provider.

IMPORTANT

Please do not send products back without contacting us first.

QUESTIONS ABOUT YOUR RETURN?

Our customer care team is ready to assist you.

CONTACT US